This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. SOZA.IN ( "we", "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "T&C"). By mere use of the Website, You shall be contracting with Phoenix Interplast Pvt.Ltd., these terms and conditions constitute your binding obligations, with Phoenix Interplast Pvt. Ltd.. The Users shall be deemed to have read, understood and accepted this Agreement, which may be updated or modified by SOZA.IN from time to time. Please read the T&C carefully before placing any orders on www.SOZA.IN.

SOZA.IN is a trading brand name of Phoenix Interplast Pvt.Ltd., a company registered in India.The registered address is 73,Arihant Industrial Estate, Laxminagar, Goregoan (W),Mumbai 400090 . Our VAT number is 27040869725-V We reserve the right to only accept orders from those over 18years however. We may modify the T&C from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C then you must immediately stop using the site and should refrain from any transactions. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. The use of the Website is offered to the users conditioned on acceptance without modification of all the terms, conditions and notices contained herein and as may be posted on the website from time to time.

Modification Of Terms

SOZA.IN reserves the right to change the terms, conditions and notices under which the services are offered through the website, including but not limited to the charges for the services provided through the website. The users shall be responsible for regularly reviewing these terms and conditions.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the website and shall not sell, purchase or bid for any items on the website. As a minor if you wish to purchase an item on the website such purchase may be made by your legal guardian or parents who have registered as users of the website or can use the website as 'Guest User'. SOZA.IN reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years.

  • Business entity registration: If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.
  • Guest User: If you are transacting as a Guest User, there could be certain additional restrictions on you as a Guest User for your purchase and the other functionality of the Website available to you.

  • Registration

    To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, we shall have the right to indefinitely suspend or terminate or block access of your membership on the website and refuse to provide you with access to the website.

    Should any of your registration information change, please notify us immediately at the following e-mail address customercare@soza.in. We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify SOZA.IN immediately of any breach of security or unauthorized use of your account. Please refer to our Privacy Policy for information about how we use your data. Communications When you use the website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


    Membership on the website is free of charge. There is no charge or fee for browsing and buying products on the website. However we reserve the right to charge fee and change its policies from time to time. In particular, we may at our sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event we reserve, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on the website. Unless otherwise stated, all fees shall be quoted in Indian Rupees or US Dollars. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to us.


    You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

    Eligibility To Order

    In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The site is available only to individuals and others who meet theSOZA.IN terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to SOZA.IN, whose applications are acceptable to SOZA.IN and who have authorized SOZA.IN to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. SOZA.IN reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

    By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where SOZA.INfeels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.


    All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. SOZA.IN offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our production house. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to SOZA.IN.SOZA.INwill only take Advance Payment orders for stock that has been scheduled for delivery. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

    Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card if that merchandise has become unavailable within a period of 45 days from the date you are intimated via email about the non availability of the merchandise. If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

    Acceptance Of Your Order

    Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmationof your intent to purchase and that we have received your request for purchase of the product. Unless you cancel your order, acceptance of your order and completion of the contract between you and SOZA.IN will be completed when we email you the confirmation of the goods being dispatched. The invoice is subject to Mumbai jurisdiction,India Non-acceptance of an order may be a result of one of the following: We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the conditions. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We reserve the right to reject any offer to purchase by you at any time.

    Insurance And Delivery

    SOZA.IN insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by SOZA.IN, and transfer of responsibility in the same way. Please ensure you have a photo Id Proof for receiving your delivery. Please note that we aim to dispatch all orders within 48 hours till ten daysdepending on destination and working days of the company. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. SOZA.INis not responsible for any delays caused by destination customs clearance processes. Colors We have made every effort to display as accurately as possible the colors of our products that appear on Soza.in. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

    Disclaimer Policy

    5.1 The materials on this Website are directed solely at those who understand and appreciate our own design sensibilities, styling and sizing. Given the unpredictability of technology and the online environment, we do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of the Website, You agree to these Conditions and that access is undertaken at your own risk. We shall not be liable for damages of any kind related to your use of or inability to access this site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. We endeavour to present the most recent, most accurate, and most reliable information on Our Website at all times. However, we make no claims to its accuracy, either expressed or implied.

    There may be occasions when some of the information featured on Our Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to Our Website or to update Product information at any time without prior notice and without any liability on our part. To the fullest extent permitted by law, we disclaim all warranties, expressed or implied. Certain (hypertext) links in this site may lead to other websites which are not under our control. When you activate any of these, You will leave the Website and We have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under Our control. The provision of a link is for Your information and convenience only and does not imply an endorsement of any kind by Us. While We take all reasonable care to ensure the integrity of the Website and the accuracy of the information contained in them We cannot accept any liability to any person for any loss or damage of any kind (whether or not We ought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of the Website or any of the materials or information contained in them and You use the Website at Your own risk. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.

    Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment You place an order. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. To the fullest extent permissible under applicable law,We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract and/or other representations or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); orany loss of goodwill or reputation; orany special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

    We do not guarantee that any product sold on-line will be available in any of our stores or that the price quoted on-line will match that at any of our other retail stores or any franchisee vendors stores or online . If a product you want is sold out on-line it may be available in store. We shall not be under any liability to You in the event of Our failure, delay or default in carrying out all or any of Our obligations under these Conditions due in whole or in part to an event of Force Majeure.

    Force Majeure

    SOZA.IN shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.soza.in shall not be liable for any delay / non-delivery of purchased goods due to flood, fire, wars, acts of God orany cause that is beyond the control of SOZA.IN NO COMMERCIAL USE This Site is for your personal non-commercial use only. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You will not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. RESALE OF PRODUCT You will not sell or re-sell any of the Products or services, and any samples thereof, You receive from Us.

    Unathorized Use Of Domain name

    Any other domain name that appears to represent itself other than www.soza.in may not be related to Us and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents or anything related to these other unlawful purportedly websites.

    Compliance With Laws

    This Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through Our Website


    If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidityor unenforceability shall attach only to such provision or part of such provision and the remaining part of suchprovision and all other provisions of these Terms shall continue to be in full force and effect.

    Third Party Rights

    It is agreed that any person who is not a party to the Contract between You and Us shall not be allowed to rely on any of the representations on the site.


    No waiver by Us shall be construed as a waiver of any preceding or succeeding breach of any provision.

    Governing Law:

    These terms shall be governed by and constructed in accordance with the laws of India without reference toconflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction ofthe courts at Mumbai.

    Your Activity

    You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this Site on a temporary or permanent basis.

    Third Party Site

    We may include hyperlinks on this Site to other websites or resources operated by parties other than SOZA.IN, including advertisers. SOZA.IN has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

    Limits On Our Liability

    We are also not responsible for failure to meet any of our obligations under the T&C where such failure is due to events beyond our reasonable control.

    Intellectual Property Rights

    Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including SOZA.IN using software as Microsoft technology contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Soza.in and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are not permitted to make any copy for the purposes of viewing Content for your own personal use.

    Intellectual Property

  • The Trade Marks used on the Website are the registered and, Our affiliates, Our licensors or Our partners, and are protected by indian law.
  • You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
  • You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. CONTENT

  • In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. SOZA.IN tries to ensure that the information on this site is accurate and complete. SOZA.IN does not promise that SOZA.IN Content is accurate or error-free. SOZA.IN does not promise that the functional aspects of the Site or SOZA.IN Content will be error free or that this Site, SOZA.IN Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

    By posting you agree to be solely responsible for the content of all information you contribute. You also grant to SOZA.IN right to use any content you provide for its own purposes including republication in any form or media. SOZA.IN reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site. any third parties with whom we are associated are their own and do not necessarily reflect the views of SOZA.IN and we accept no responsibility for any such views expressed in any media. Termination

    The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shallhave the right to immediately terminate any passwords or accounts of the User in the event of any conduct bythe User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breachby the User of this Agreement. Notwithstanding any other provisions of this T&C, or any general legal principlesto the contrary, any provision of this T&C that imposes or contemplates continuing obligations on a party willsurvive the expiration or termination of this T&C.

    Entire Agreement

    You confirm that, in agreeing to accept the T&C, You have not relied on any representation save in so far as the same has expressly been made a term of these Conditions and You agree that You shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these Conditions.


    We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfil orders, and credit / debit card processing companies to process the payment for goods and services ordered from www.soza.inwebsite. These entities do retain, store, share or use personally identifiable information. SOZA.IN cannot be held responsible for usage of any such information by them for any purpose, whatsoever. Alliance Partners We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

    What personal information do we collect from you and how?
    What about Cookies?
    How this information may be used, including anyone it might be shared with Subscription Options?
    How will we let you know if our privacy policy changes?
    How you can access and if necessary, change the personal information SOZA.IN maintains Safeguarding your personally identifiable information?
    Where and how to ask questions or file complaints?
    Voluntary disclosure of information?

    What Personal Information do We colllect from you and How ?

    SOZA.IN collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by SOZA.IN. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partners systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

    What About Cookies

    A cookie is a piece of information that is stored on your computers hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

    HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH SOZA.IN may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the SOZA.IN group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

    We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors needs. When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

    (i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about SOZA.IN, our subsidiaries or selected business partners.
    (ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.

    Such alerts may include marketing information about SOZA.IN, our subsidiaries or selected business partners. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by SOZA.IN.
    At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mail sent. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a www.soza.in customer care representative on +91 22 28710040 or by email at customercare@soza.in

    How will We let you know if our privecy policy changes

    Should Our policy change in the future, for example, to comply with new legislation, We will post these changes on the Privacy Policy statements contained on the Website. Please check back frequently on the Website to see any updates or changes to Our Privacy Policy. Safety and Security Tips When using a public computer or terminal, always log out and close the browser when You complete an online session. Do not tell anyone else Your password. Remember, anybody who knows Your password can access Your account or pass Your password on to someone else. Create more complex passwords. When You create a password, use at least 8 characters - a combination of letters and numbers is best.

    Do not use Your name, email address, or other personal information that can be easily obtained and try to steer clear of words found in a dictionary. It is also recommended that You change Your password frequently. Use different passwords for any online accounts You have. Do not write Your password down anywhere. We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. You agree that You do not object to Us contacting You for any of the above purposes whether by telephone, e-mail, fax or in writing.

    If you require more information please Contact Us on – +91 22 28710040 Tel no- +91 22 28710040 Add - Email- customercare@soza.in VOLUNTARY DISCLOSURE OF INFORMATION. Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register: You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. www.soza.in reserves the right to send you certain service related communication, considered to be a part of your www.soza.in account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

    All information gathered on www.soza.in is securely stored within the www.soza.in controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access. However the internet is an ever evolving medium. We may revise our privacy policy from time to time to incorporate necessary changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

    Grievance Officer:

    • In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer is published on the Website. NOTICES All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

    a) if to Phoenix Interplast Pvt Limited, at ________________________ at the address posted on the Website.
    b) if to non registered Users, at the communication and/or email address specified in the application form availing of a Service.
    c) if to registered Users, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.
    Arbitration If any dispute arises between you and Phoenix Interplast Pvt Limited during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, Terms and Conditions or the documents they incorporates by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by Phoenix Interplast Pvt Limited.

    The place of arbitration shall be Mumbai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. Governing Law The User Agreement, Terms and Conditions or the documents they incorporates by reference shall be governed and construed in accordance with the laws of India. This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.